At Prime Liquidation Merchandise USA, we are committed to providing quality liquidation merchandise to our customers. Due to the nature of liquidation products, all sales are generally final, but we aim to handle any issues fairly and transparently.
1. All Sales Are Final
Most items sold are liquidation merchandise, including overstock, shelf pulls, customer returns, and excess inventory. These items are sold as-is and where-is, and therefore cannot typically be returned or exchanged.
2. Damaged or Missing Items
If your order arrives damaged, incomplete, or missing items, please contact us within 48 hours of delivery with photos and order details. We will review the case and provide a solution, which may include:
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Replacement of damaged items (when available)
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Partial refund or credit
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Assistance with claim filing for shipping damage
3. Incorrect Orders
If you receive an incorrect order due to a mistake on our part, please contact us immediately. We will work to correct the error and ensure you receive the correct items.
4. Exceptions
Certain products may be eligible for returns or refunds if specifically stated in the product description. These exceptions will be clearly communicated at the time of purchase.
5. How to Request a Refund or Return
To initiate a claim for damaged, missing, or incorrect items, please contact our support team:
📧 Email: sales@primeliquidationsmerchandise.com
📞 Phone: +1 (971) 718-2136
Include your order number, a description of the issue, and photos if applicable. Our team will respond promptly to guide you through the process.
6. Customer Responsibility
Customers are responsible for inspecting shipments upon arrival and reporting any issues within the specified timeframe. Prime Liquidation Merchandise USA is not responsible for damages or losses reported after the 48-hour window.