At Prime Liquidation Merchandise USA, we are committed to delivering your orders efficiently, safely, and on time. This Shipping Policy explains how we process, ship, and deliver orders to our customers.

Order Processing

All orders are processed after payment has been successfully confirmed. Processing times may vary depending on the type of merchandise purchased, order size, and availability. Most orders are processed within 1–5 business days, excluding weekends and public holidays.

Shipping Methods

We offer various shipping options depending on the size and nature of your order, including:

  • Local and domestic shipping within the United States

  • Freight shipping for pallets and truckloads

  • Customer-arranged pickup or third-party shipping (upon request)

Shipping methods and carriers are selected based on efficiency, cost, and destination.

Shipping Rates

Shipping costs are calculated based on factors such as:

  • Free Shipping for orders above 1 pallet

  • Order size and weight

  • Shipping method

  • Delivery location

Shipping fees will be communicated before order confirmation. For large or bulk orders, customers may receive a custom shipping quote.

Delivery Time

Estimated delivery times depend on your location and shipping method selected. While we aim to meet estimated delivery timelines, delays may occur due to carrier issues, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has been shipped, tracking information will be provided when available. This allows you to monitor the progress of your shipment until delivery.

International Shipping

At this time, international shipping availability may vary. Customers outside the United States are encouraged to contact us directly to confirm shipping options and costs.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos and order details. We will investigate and work with you to resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Prime Liquidation Merchandise USA is not responsible for delays or losses caused by incorrect or incomplete address information.

Contact Us

If you have any questions regarding our Shipping Policy or need assistance with your order, please contact us:

Prime Liquidation Merchandise USA
📍 204 Austin Rd, Waterbury, Connecticut, 06705, USA
📧 Email: sales@primeliquidationsmerchandise.com
📞 Phone: +1 (860) 503-4724